CUSTOMER INFORMATION

WE ARE HAPPY TO ASSIST OUR CUSTOMERS WITH ALL QUESTIONS, PLEASE EMAIL US AT INFO@SWYSTUDIO.COM 

ORDER & PAYMENT

You will receive an email confirmation after you place your order. We will also send you an email with tracking information once your package has shipped.

WE ACCEPT ALL MAJOR CREDIT CARDS. PAYPAL AND MOBILE PAY ARE ALSO AVAILABLE, KINDLY EMAIL US BEFORE PLACING YOUR ORDER.

SHIPPING

SEE EACH PRODUCT FOR PRODUCTION TIME BEFORE SHIPPING. MOST EARRINGS SHIP WITHIN 5 WORKING DAYS AND RINGS WITHIN 10 WORKING DAYS. ORDERS ARE PROCESSED FROM COPENHAGEN.  

STANDARD SHIPPING
THE SHIPPING PRICE IS $7 AND FREE SHIPPING ON ORDERS OVER $150. ALL PARCELS ARE SHIPPED REGISTERED AND REQUIRE SIGNATURE UPON DELIVERY. NO SHIPPING TO P.O BOXES.

ESTIMATED SHIPPING TIME COUNTED FROM SHIPPING DATE:
EUROPE 4-8 WORKING DAYS
INTERNATIONAL 5-14 WORKING DAYS

THESE TIMES ARE ESTIMATES ONLY. IF IT'S IMPORTANT YOU RECEIVE YOUR JEWELRY WITHIN A CERTAIN DATE, WE ADVICE YOU TO GET EXPRESS COURIER DELIVERY.

EXPRESS COURIER DELIVERY IS AVAILABLE TO ALL COUNTRIES. PLEASE SEND AN EMAIL PRIOR TO YOUR ORDER FOR A PRICE QUOTE AND TIME ESTIMATE. 

PLEASE NOTE THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO ADDITIONAL TAXES AND DUTIES AND THE CUSTOMER IS RESPONSIBLE FOR THESE COSTS. SWY STUDIO IS NOT RESPONSIBLE FOR ANY DELAYS OR OTHER ISSUES BEYOND OUR CONTROL THAT MAY ARISE WHEN SHIPPING. 

RETURNS

WE WILL GLADLY ACCEPT RETURNS OF UNUSED ITEMS WITH ITS ORIGINAL PACKAGING WITHIN 14 DAYS OF RECIPT OF YOUR ORDER. THE CUSTOMER THEN HAS 14 DAYS TO RETURN THE ITEMS. NO RETURNS OR EXCHANGES  ON CUSTOM ORDERS. PLEASE EMAIL INFO@SWYSTUDIO.COM TO START THE RETURN PROCESS. THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS AND FOR RETURNING THE UNUSED JEWELRY SAFELY. PLEASE NOTE THAT DUTY AND SALES TAXES ARE NON-REFUNDABLE THROUGH SWY STUDIO. 

ONCE WE HAVE RECEIVED THE RETURNED PRODUCTS, WE WILL INSPECT THEM AND PROCESS THE REFUND WITHIN 72 HOURS.

CUSTOM ORDERS

CLICK HERE FOR MORE INFORMATION ABOUT CUSTOM ORDERS.

JEWELRY CARE

CLICK HERE FOR OUR JEWELRY CARE GUIDE

RING SIZE GUIDE

CLICK HERE FOR THE RING SIZE GUIDE.